A “technical issue” caused the British Airways website and app to go offline yesterday evening as passengers suffered severe delays at Heathrow airport. On Saturday, all short-haul flights until midday were cancelled causing chaos for British tourists.
Customers have reacted angrily as they suffered lengthy delays and last-minute cancellations.
One Twitter user said: “British Airways is an absolute shambles trying to upload documents and check in.
“Given up. Feel sorry for the folk working at the desks tomorrow.”
Jeanne Marie-Martin tweeted: “British Airways, thanks for cancelling my parents’ flight home to Glasgow at the last minute!
“No hotel room or any compensation, in their 70s, just flown overnight from Johannesburg, really not good enough.”
Deidre Dalton tweeted: “We checked in our bags last night and couldn’t retrieve them.
“Which means we could not fly out with another airline to enjoy our holiday. Nobody at BA answering phone or email since 5:30am!”
Charlotte Nichol tweeted: “Had to abandon our bags at Heathrow today. Website won’t accept our info when we are trying to sort it.
British Airways told Express.co.uk: “We are extremely sorry that due to the continuing technical issues we are facing we have regrettably had to cancel a significant number of short-haul flights from Heathrow today.
“Customers due to travel later today should check their flight status on ba.com before coming to the airport as we anticipate further disruption during the day.
“Our long-haul services at Heathrow and all flights at Gatwick and London City Airport are due to operate as planned, but customers may experience some delays.
“Our website ba.com is working and customers can check-in online and at the airport. We are offering customers on cancelled services the option of a refund or to rebook onto another service. We will be contacting customers proactively.
“Our teams have been working hard through the night and will continue to do so to resolve the issue as soon as possible. We advise our customers due to travel today to check ba.com for the latest flight information before coming to the airport.
“We know we have let our customers down and we will do everything we can to make this up to them – but for now our focus is on getting as many customers and flights away as we can.”
At first, there was speculation that the issue was due to a cyber attack. However, the airline has said it was due to “technical issues”.
British Airways was banned from landing in Russia on Friday. The ban followed a UK Government block on Russian carrier Aeroflot in Britain after the invasion of Ukraine.
Transport secretary, Grant Shapps, has also announced a ban on all Russian private jets landing in the UK in response to the attack.
In a tweet, he said: “I’ve strengthened our ban in the UK so that no Russian private jet can fly in UK airspace, or touchdown – effective immediately.”
The Government minister said: “Putin’s actions are unlawful and anyone benefitting from Russia’s aggression in Ukraine is not welcome here.”
Heathrow has acknowleged the issues for British Airways customers.